Terms of Service

By accessing or using Velora (“Service,” “Platform,” “we,” “us,” or “our”), you (“User,” “you”) agree to be unconditionally bound by these Terms of Service (“Terms”). If you do not agree to every provision herein, you must immediately cease all use of the Platform. Your continued access constitutes irrevocable acceptance of these Terms in their entirety, including all disclaimers, limitations of liability, and no-refund provisions set out below.

We reserve the right to amend these Terms at any time without prior individual notice. Amended Terms take effect immediately upon posting. Continued use after posting constitutes acceptance of the revised Terms.

Velora is a technology intermediary. We provide a software platform that enables users to configure and interact with AI-generated companion personas. We do not produce, curate, control, endorse, or take responsibility for any content generated through the Platform, whether AI-generated or user-submitted.

The Platform is a neutral conduit. All conversations, images, personas, and any other output are the exclusive product of user instructions and third-party AI inference models. We exercise no editorial or creative control over such outputs and make no representation as to their accuracy, completeness, legality, appropriateness, or fitness for any particular purpose.

How any user chooses to utilise the features of the Platform is entirely that user's own decision. We neither supervise nor are responsible for individual use choices, patterns, or outcomes.

The Platform is available exclusively to natural persons who are 18 years of age or older and who have full legal capacity to enter binding contracts under the laws of their jurisdiction. By using the Service you represent and warrant that you satisfy these requirements. We accept no liability for access by persons who do not meet these requirements.

All text, images, audio, and other content produced by AI models within the Platform is generated autonomously. We make no warranty of any kind — express, implied, or statutory — regarding such content, including but not limited to its accuracy, truthfulness, legality, safety, or suitability for any purpose.

AI-generated output may be incorrect, offensive, inconsistent, or otherwise objectionable. You acknowledge this inherent characteristic and agree that we bear no responsibility for any consequence arising from your reliance on, or reaction to, AI-generated content.

You further acknowledge that AI companions are not real individuals, do not have consciousness, emotions, or legal personhood, and that no communication with an AI persona constitutes professional advice of any kind — medical, psychological, legal, financial, or otherwise.

THE PLATFORM AND ALL CONTENT, FEATURES, SERVICES, AND MATERIALS AVAILABLE THROUGH IT ARE PROVIDED STRICTLY ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTY WHATSOEVER.

To the maximum extent permitted by applicable law, we expressly disclaim all warranties, whether express, implied, statutory, or otherwise, including but not limited to:

• Any implied warranty of merchantability or fitness for a particular purpose;
• Any warranty of title or non-infringement;
• Any warranty that the Platform will be uninterrupted, error-free, secure, or free of viruses or other harmful components;
• Any warranty regarding the accuracy, reliability, timeliness, or completeness of any content or output;
• Any warranty that defects will be corrected;
• Any warranty arising from course of dealing, course of performance, or usage of trade.

No oral or written information or advice given by us or our representatives shall create any warranty. You assume the entire risk as to the quality, performance, and suitability of the Platform.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VELORA, ITS OWNERS, OPERATORS, DIRECTORS, EMPLOYEES, AFFILIATES, LICENSORS, SERVICE PROVIDERS, OR AGENTS BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO:

• Direct, indirect, incidental, special, consequential, exemplary, or punitive damages;
• Loss of profits, revenue, data, business, goodwill, or anticipated savings;
• Loss of or damage to any funds, credits, tokens, or any monetary value held in or related to your account;
• Personal injury or emotional distress arising from use of the Platform;
• Unauthorized access to or alteration of your data or transmissions;
• Conduct or content of any third party on or through the Platform;
• Any interruption, suspension, or termination of the Service, whether temporary or permanent;
• Any failure or delay in the performance of our obligations due to causes beyond our reasonable control;
• Any harm resulting from reliance on AI-generated content;
• Any other matter relating to the Platform, however arising and under whatever cause of action, whether in contract, tort (including negligence), strict liability, or otherwise.

In jurisdictions that do not permit the exclusion of certain damages, our liability is limited to the maximum extent permitted by law. In any case, our total aggregate liability to you for all claims arising out of or relating to the Platform shall not exceed the lesser of: (a) the total amounts paid by you to us in the thirty (30) calendar days immediately preceding the event giving rise to the claim, or (b) USD 10.00 (ten United States dollars).

The foregoing limitations apply even if any remedy fails of its essential purpose and even if we have been advised of the possibility of such damages.

Access to paid features of the Platform is granted through subscription plans billed on a recurring basis or through one-time purchases. By completing a purchase you authorize us to charge your designated payment method for the applicable amount.

ALL PURCHASES ARE FINAL AND NON-REFUNDABLE.

We do not issue refunds, credits, or chargebacks under any circumstances, including but not limited to:

• Dissatisfaction with the Service or any feature thereof;
• Failure to use purchased access before expiration;
• Interruption, degradation, or unavailability of the Service;
• Account suspension or termination due to violation of these Terms;
• Changes to features, pricing, or availability of the Platform;
• Technical errors, bugs, or AI output quality issues;
• Accidental purchase (contact support immediately for duplicate-charge investigation, which is separate from a refund claim);
• Discontinuation of the Service in whole or in part.

Initiating a chargeback with your payment provider in bad faith constitutes a breach of these Terms. We reserve the right to permanently ban any account associated with a chargeback and to dispute all such claims.

We may modify pricing, subscription tiers, and included features at any time. Changes take effect at the start of the next billing cycle. Continued use after a pricing change constitutes acceptance.

You are solely and exclusively responsible for all activity that occurs under your account and for all content you submit, upload, or generate through the Platform. We have no obligation to monitor user conduct and do not assume any liability for failure to do so.

You agree not to use the Platform to:

• Violate any applicable local, national, or international law or regulation;
• Submit, generate, or distribute illegal content of any kind;
• Attempt to circumvent, disable, or interfere with safety or access controls;
• Harass, impersonate, or harm any person;
• Reverse-engineer, scrape, or exploit the Platform's infrastructure;
• Engage in fraudulent billing activity.

You agree to defend, indemnify, and hold harmless Velora and its owners, operators, affiliates, officers, employees, agents, licensors, and service providers from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

• Your use of or access to the Platform;
• Your breach of any provision of these Terms;
• Any content you submit, upload, or generate;
• Your violation of any third-party right, including intellectual property or privacy rights;
• Any claim that your use of the Platform caused damage to a third party.

The Platform relies on third-party AI inference providers, cloud infrastructure, payment processors, and other vendors. We are not responsible for the availability, accuracy, security, or conduct of any third-party service. Downtime, data loss, or errors caused by third-party providers are outside our control and do not create any entitlement to refund or compensation.

We do not guarantee any specific level of uptime, availability, or performance. The Platform may be modified, suspended, or discontinued at any time, with or without notice, for any reason or no reason, without liability to you.

Scheduled or unscheduled maintenance, security incidents, infrastructure failures, legal requirements, or business decisions may result in temporary or permanent unavailability. No such event creates any right to refund, credit, or damages.

We may suspend or terminate your access to the Platform at any time, for any reason, without notice, without liability, and without refund of any amounts paid. Grounds include, but are not limited to, breach of these Terms, fraudulent activity, chargeback initiation, or business necessity.

You may terminate your account at any time by contacting support. Termination does not entitle you to any refund.

These Terms are governed by and construed in accordance with applicable law, without regard to conflict-of-law principles. Any dispute arising under or relating to these Terms shall be resolved exclusively through binding individual arbitration. You waive any right to participate in class-action proceedings or class-wide arbitration.

TO THE EXTENT PERMITTED BY LAW, YOU WAIVE YOUR RIGHT TO A JURY TRIAL FOR ANY DISPUTE RELATING TO THESE TERMS OR THE PLATFORM.

If any provision of these Terms is found to be unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

Our failure to enforce any right or provision does not constitute a waiver of that right or provision. These Terms constitute the entire agreement between you and Velora regarding use of the Platform and supersede all prior understandings, oral or written.

Section headings are for convenience only and have no legal effect. “Including” means “including without limitation.”